I’m writing this after my elderly parents fell victim to a phone scam over their Rogers Home Phone line. Having reviewed the current call screening and blocking features Rogers offers, I found them inadequate and essentially unusable for effectively preventing scams.
Here are the specific issues:
Call blocking by individual numbers is ineffective.
Scammers often spoof numbers, making it impossible to block them effectively one by one. A more dynamic solution is needed.
Blocking unknown callers lacks flexibility.
The only current option is to completely block unknown callers, which isn’t practical. Important calls from doctors, hospitals, or clinics—often from numbers not saved in the contact list—also get blocked. There should be an option to send unknown callers (i.e., those not in the contact list or with no caller ID name) directly to voicemail, rather than outright blocking them.
Managing the Friends & Family list is cumbersome.
Adding names and numbers through the Rogers website is incredibly slow and inefficient. Each entry takes about a minute, mostly due to site delays. Building a comprehensive list (e.g., including mobile and work numbers) takes hours. A bulk selection feature from call history would simplify this process significantly—but currently, there’s no visible call history on the site.
Given that many Rogers Home Phone customers are elderly—the primary targets of phone scams— I hope that they would consider investing in call management improvements. Implementing these basic features would go a long way in protecting their vulnerable customers from such scams.
Roger Home Phone - Please consider upgrading the Home Phone service to address these gaps.
