Transfer of telephone number from Cityfone to Red Wireless (via Rogers)

[Linda70]

Last night, I went online to transfer my numbers from Cityfone to Red Wireless, via Rogers.  Was told not to cancel my existing account or remove my SIM card, and that I'd be contacted by email that it was complete.  Well, it's now over 12 hours and I haven't receive the email.  Went online and the port-in transfer for both numbers is showing as 'completed'.  What should I do now?  Should I be replacing the Cityfone SIM card with the new Red Wireless one?  

[RogersCorey]

Good afternoon @Linda70!

The email may have landed in your junk/spam filters. I would check there if you haven't as of yet!

If you're seeing that the port has been completed, you should be safe to put your new SIM card into the device. 

Regards,

RogersCorey