Transfer of telephone number from Cityfone to Red Wireless (via Rogers)

[Linda70]

Last night, I went online to transfer my numbers from Cityfone to Red Wireless, via Rogers.  Was told not to cancel my existing account or remove my SIM card, and that I'd be contacted by email that it was complete.  Well, it's now over 12 hours and I haven't receive the email.  Went online and the port-in transfer for both numbers is showing as 'completed'.  What should I do now?  Should I be replacing the Cityfone SIM card with the new Red Wireless one?  

[RogersCorey]

Good afternoon @Linda70!

The email may have landed in your junk/spam filters. I would check there if you haven't as of yet!

If you're seeing that the port has been completed, you should be safe to put your new SIM card into the device. 

Regards,

RogersCorey

[pfeffercat]

I'm sure you figured out by now -- there is no text that comes. The number just switches about half an hour after the request is made. The instructions are plain wrong.

This process was truly awful. Incredibly unclear and inaccurate instructions. The process didn't follow the steps that Rogers said it would. Our 3 SIM cards weren't clearly identified in the new account so now I have figured out that my husband's and daughter's SIM cards are switched, meaning he has her plan and she has his. I'm so angry at the time I've wasted on this "simple" transfer process. Reminds me why I left Rogers all those years ago.

[kjekje]

Does that mean we will no receive a text requesting we reply YES?  Please do not answer with "should", be exact