Hello @mtl81,
Thanks for your post and Welcome to the Rogers Community Forums! 😃
I too was a bit confused at first in regards to what can be redeemed using your Cash Back points on your Rogers Mastercard. You can find the specific details by Clicking Here.
Below is a screenshot of the information you are looking for, specifically "Redeem on anything Rogers":
I hope this helps!
RogersTony
@mtl81 ....Isn't it fun when they write these things up in Rogerese ??
I don't have a Rogers mastercard but have been around Rogers long enough to be able to sympathize with the lack of info and the hiding behind the privacy laws when even a general question is asked . My suggestion would be to bite the bullet and call in with the appropriate information .... it is the only way .. and document discussions as you go .
As I read your post ...Tony's info is still ambiguous at best in regards to the question I understand you to be asking and I see no answer unless you do not have the necessary $20 in rewards accumulated yet before attempting to redeem for "eligible purchases " .
Good luck . 
Hey, here is a link with the terms and conditions https://rogersbank.com/legaldocs/en/Platinum_Terms_Conditions.pdf.
Number 3 will provide you details about what “Eligible Purchase” means.
Hope this helps.
Interesting ....so that definition is hidden way down in a pdf in legal docs and in the ad that Rogers Tony referenced even the publisher of that ad refers to to what should be, by Rogers's definition "net purchases" erroneously as "eligible purchases" ... no wonder there is confusion . 
I agree, just set it up to send the rewards as credits to your Rogers MasterCard account automatically (up to the amount of your monthly Cable TV or Wireless bill for example). If you have over $20 in your rewards account at the time your Rogers account payment is due, it's automatically credited on the same day. No muss, no fuss. This assumes you pay your Rogers bill automatically using Rogers MC, which has other obvious benefits.
For those who need to do this manually for some reason, here's a previous post with links similar to the ones given previously here.
http://communityforums.rogers.com/t5/Community-Lounge/Rogers-MasterCard/m-p/414927#M1123
It's not always possible to provide all the wording for a particular benefit, etc on the website. The benefits are usually shown as a summary. Hence the link for Terms and Conditions, which can be quite long depending, but gives much more information than the website if needed.
You don't need to be a Rogers customer - you can get credits once a year, which is not much different from many cards, although it's not automatic. From the T&Cs.
You may also redeem your Rewards in the form of an annual statement credit to your Account by calling Rogers Bank at 1 855 775-2265. You must request an annual statement credit for each year that you wish to receive it by December 1st of that year. Annual statement credits will be awarded in January of the following year and the amount credited will be the total dollar value of the balance of your Platinum Rewards Account as of the date the credit is issued to your Account.
@OLDYELLR wrote:
I don't know about most people, but rewards are not the primary purpose for me to get a credit card, although it's okay if that works for you.
Since there is no bonus for paying cash anymore if you can get a 1.5% reward for using your card and then paying it off by the due date ....it's not hard to accrue a $200-300 reward over the year . Even with a credit card it should not be about whether it costs YOU anything but how much THEY are going to pay YOU for your business .
Bummer about the fraud tho ....may karma bite the fraudsters hard .
@lnw18 ... maybe that info you read was not as uncomplicated as you thought .
Hello @JS811906,
We appreciate your presence in the Rogers Community Forums and congrats on your first post! 🙂
It's one thing that your points redemption got declined after submission, but I'm super shocked and disappointed to hear that these points were not credited back to your account afterward!
If you still do not see your points returned to your account, I would definitely recommend that you reach out to our Rogers Bank Customer Care team for help. I wish we could check into this for you here in the Community Forums, but unfortunately, we do not have access to the tools needed to investigate further.
Here is how you can contact our Rogers Bank Customer Care team:
By Phone: 1-855-775-2265 (Available 24/7)
After speaking with them, feel free to post an update in the Community as we would love to know the outcome!
RogersLaura
@DontWantThis : Check out the following thread regarding new eligibility rules. Although I don't know about Shaw Internet, a huge number of purchases are now eligible. I just reviewed my recent purchases and found the following available for redemption:
- Some groceries
- Some Liquor store purchases
- Some restaurants
- Some other shopping.
I don't believe you should find any problems redeeming your points for something as I found about 30% of my purchases qualify.
All regular purchases (like your Shaw payments) are eligible, however, the amount of "reward" depends on the type of purchase and the Card used. See the rewards outlined in the following link. They vary from 1.25% to 4% on foreign purchases on the Elite Card.
https://www.rogersbank.com/en/
If you click on the "legal disclaimers" on the bottom of the page, it lists the ineligible items
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