Problem receiving Facebook email-to-SMS recovery email

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I Plan to Stick Around
Posts: 41

Problem receiving Facebook email-to-SMS recovery email

Facebook reset a bunch of login sessions today following a breach. i.e. I am logged out and need to login again.

I have not known my password for a while. A few months ago, I wanted to log in on my tablet and tried to reset my  password. I also tried changing my recovery email on the phone as I was already logged on,  but it required current password as confirmation. At that time, and now today, I am not receiving the code to my email address which is

 1xxxxxxxxxx@pcs.rogers.com
I can send myself an email here and I receive it by text AOK.
I regularly receive emails here from other services AOK.

I am just not receiving any from Facebook!

I emptied the blocked list.

Is there something else that must be enabled ?

I Plan to Stick Around
Posts: 41

Re: Problem receiving Facebook email-to-SMS recovery email

Okay, it seems they logged me out of the FB app, but I still have access to FB on my PC at the moment.
My recovery email @Pcs.rogers.com has not been verified, so FB is probably not even using it yet.

No to figure out why the confirmation to gmail is not arriving!

Moderator
Moderator
Posts: 1,025

Re: Problem receiving Facebook email-to-SMS recovery email

Hi @jand_ottawa!

 

While we don't typically offer Facebook support, I can point you in the right direction. I know how frustrating it can be when you can't access an account.

 

This is the article you need first: I can’t reset my password because I can't access the email or mobile phone number on my account.

 

Once you recover your account, setup Two-Factor authentication to protect your account and make it easier to recover in the future: What is two-factor authentication and how does it work? You should always setup Two-Factor authentication whenever the option is available. It stops attempts to steal your account in their tracks.

 

Regards,

RogersCorey