I was a long time Shaw customer. When I had an issue or question I could chat with a live agent within several minutes and when I called in, I had an option of a call back or wait for about an hour. Unfortunately Rogers Chat with a live agent means I am in que for over 90 people and when I call I always get "Due to the high volume of calls ....". How come EVERY time I call you are faced with a high volume of calls? Why is there no call back option? It seems like Rogers does not care about customer service and is purposely making customers wait extremely long waits.
I hear Bell is great in answering calls (within an hour) and providing follow-up service (within days). Looks like we will have to check out Bell when our agreement is over.
