why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

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why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

 

 

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Resident Expert
Resident Expert
Posts: 5,755

Re: why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

Does this happen when you are watching anything else, in terms of streaming tv or videos.  How long does it take, usually, from the time that you start watching until a shut down occurs?  I wonder if you have a heating problem with the CPU as it will shut down if it reaches it's temperature limits.  Just a thought......



I've Been Here Awhile
Posts: 2

Re: why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

I thought it might be a heat issue as well but it happens when my laptop has just booted up as well. It happens randomly. Sometimes it happens 5 to 10 minutes into a program and sometimes it might be 30 minutes or so into a program. Even after I reboot my laptop to continue watching, it will randomly quit on me. It has happened occasionally streaming other videos but it happens all the time with Rogers Anytime TV. It doesn't happen when I go to CTV's or Global's sites to stream past TV show episodes I may have missed. I'm using a Dell Inspiron 1525 with Vista (I know!!!) and my browswr is Chrome. I have both updated versions MicroSoft Silverlight and Adobe Flash Player installed as well. Anymore thoughts??? Thanks. 

Product Manager
Product Manager
Posts: 8

Re: why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

Hi @brianp0453,

 

I agree with @Datalink, this could very well be related to a CPU issue.  Also, I believe your computer is a few years old now and due to hardware and software limitations, it may heat up or get slower when you view high quality video content such as Rogers Anyplace TV, Shomi, YouTube (HD) etc.  This may not happen when you view other video content on different websites, as they don't necessarily use as much system resources as HD content.

 

Aside from the above, please check the vents on your laptop to ensure they're clean to allow sufficient air circulation, and enough gap between the bottom of the laptop and the surface it sits on.

 

I hope this helps.

 

Thank you,

 

Rouzbeh

Resident Expert
Resident Expert
Posts: 5,755

Re: why does my laptop continue to shut down when I'm streaming Rogers Anytime TV

I was thinking along the same lines, but I don't know the data stream rates for the different services.  If Rogers data stream is in high quality all the time, then the bit rate could be much higher than what you see from other services.  Higher bit rates equates to more processing, equates to higher heat output by the CPU.  Have you ever taken the laptop apart to clean the fan blades and the cooling ducts?  What you could do as a minimum, without taking the laptop apart is vacuum the cooling ducts with the laptop turned off.   That might be enough to clean the accumulated dust and dirt off of the fan blades.   


You could install Core Temp, which allows you to monitor the CPU temps.  That might give you some idea of what temps are being reached when you are watching stream video.


http://www.alcpu.com/CoreTemp/



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