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Spotify Question

Smooth
I've Been Here Awhile

I have three lines on a share plan. I have access to set up 2 Spotify accounts. But i should get three. Or am i confused. Any help would be greatly appreciated.

 

***Edited Labels***

103 REPLIES 103

Re: Spotify Question

yourbride
I've Been Here Awhile

hi!

 

i spoke to 5 agents and no one has been able to do something . You're a hero if you fix my issue

 

just like many other people, when adding spotify it says '' system unavaible, please try again later' . Its included in the six months plan for free but i am not able to add it.

I've been having the same message for about a week

Re: Spotify Question

Hi @yourbride

 

Welcome to the Community Forums and thank you for posting!

 

You've come to the right place! We'd be happy to assist with your issue.

 

Do you have an existing Spotify account? Have you tried multiple browsers?

 

Let us know to further assist.

 

RogersPrasana

 

Re: Spotify Question

yourbride
I've Been Here Awhile
I tried multiple browsers

I do not have a previous account

Re: Spotify Question

Hello @yourbride,

 

We may have to take a look into the account to see what's causing the error.

 

Please reach out to us via PM @CommunityHelps, so we can assist you further. To learn more about our private messaging system please read this blog.

 

 

 

 

RogersZia

Re: Spotify Question

ddchampaneri
I've Been Here Awhile

Hi I have spotify question ? can you help me ? 

Re: Spotify Question

Hi @ddchampaneri

 

Welcome to the Community Forums and thank you for posting!

 

We can definitely assist with your questions on Spotify, that's what we are here for!

 

Let us know how we can help.

 

RogersPrasana 

Re: Spotify Question

TracyA
I Plan to Stick Around

Switch to Spotify Family Plan after 2 year promo

 

Hi, I have called Customer Service twice and got two different answers... which were both unsure. ... plus a bunch of different answers here and on the Spotify website. 

 

I am finishing my Rogers 2 year Spotify promotion. Tomorrow.

I have 2 other accounts on the Share Everything which are sharing this promotion. 

 

I now want to change to a Spotify Family Plan for $14.99/m and add other family members. 

 

Spotify won't let me do anything at all on their side. Screen just says to talk to Rogers.

And Spotify's website also says if you're with an outside provider you have to cancel the accounts in order to join the Family Plan. If I cancel the Spotify accounts won't we lose all our playlists etc? 

 

Apparently if it's the 2 year promotion however... it is supposed to just go back to a free account. (as opposed to the 6m promotion Rogers will start charging automatically.)

 

I am hoping someone will confirm that if I just sit tight and wait till it automatically expires, that all three Spotify accounts will be released from Rogers and I can then go in to Spotify's website and upgrade to a Family Plan at that time, and all playlists will remain intact....and then will be billed by Spotify not Rogers. 

 

I am getting conflicting answers as to what happens if I just sit and let it expire. Can someone please confirm?

Thanks.

 

 

Re: Spotify Question

Good morning @TracyA,

 

I realize there is a lot of confusion when it comes to continuing a subscription which was offered as a free experience. Part of the reason is that depending on the time a customer originally switched over to a  Share Everything plan, the promotions have varied in terms of duration or price plan requirements.

 

In order for a customer to switch from Spotify to Rogers I know they are required to cancel the Spotify membership. I can't say for certain if the rules are the same if a customer wishes to go from Rogers to Spotify. This is something only Spotify support can answer. I do want to advise you that if a membership is cancelled than more than likely you will lose the playlists. 

 

I realize your free subscription ends today, please keep us posted on if you were prompted from Spotify to cancel the Rogers version to set up a new account.

 

 

 

 

 

RogersZia

 

 

 

 

 

Re: Spotify Question

jnardari
I Plan to Stick Around

When my 2-year Spotify subscription courtesy of Rogers ended, it just rolled back into a free account the next day.  I could then sign up for a family plan without any problems.  All playlists, etc. were restored when I paid for the upgrade (although I did have to re-download any tracks that had been saved locally to my device as they get deleted when the account drops to the free tier).

Re: Spotify Question

I get spotify premium for 24 months free with share everything plan. Can’t validate why?

Re: Spotify Question

Good morning @acknight99!

 

Welcome to our Community!

 

As this is a user to user forum, this is an issue we'll likely have to assist with because it could be account related. I know you're excited to get your music streaming so let's work together to get your Premium account validated! Please PM us @CommunityHelps so that we may proceed. You can find instructions on how to PM us here.

 

Regards,

 

RogersCorey

Re: Spotify Question

fcournoyer
I Plan to Stick Around

I went half way in getting free premium Spotify with rogers after an ungrade,  to find out that you can only get it once in your life time, so I stop the process midway.

 

Now I do not have the spotify credentials but Rogers is billing it to me.

 

I can't logging to Spotify to cancel the account because I don't have the credentials.

 

Rogers says to fix it at spotify but I can't log in.

 

My previous free premium account expired and is now a free one. This one works but it doesn't know anything about the new account I'm being charged for but can't use.

 

Anyone can help ?

Re: Spotify Question

Hello and welcome to the Community @fcournoyer,

 

This sounds like an odd scenario, quick question, do you have any other Spotify accounts as well? Also, have you tried to use the same email you were trying to use initially to try and log into Spotify? I realize you never completed the set up process, but I'm wondering if you try the "Forgot Password" option and try to sign in with a temporary password?

 

If the above step doesn't work please send us a PM @CommunityHelps and we'll review your subscription information on our end. If you're not familiar how private messenger works, please review THIS blog.

 

 

 

 

RogersZia

Re: Spotify Question

VliciousV
I've Been Here Awhile

Spotify "Listen" Link Not Working

 

I'm finding that the Spotify link to listen is is continuously telling me that there is an error and to try back again later. When I close that message it reroutes me back to the original overview page. It's been doing this now for 2 weeks that I've noticed. Is anybody else having this issue?

Re: Spotify Question

Hey @VliciousV

 

Welcome to Rogers community forums! I love Spotify and use it regularly so I can understand where you are coming from. Are you getting the error message using MyRogers APP or the Spotify APP?

 

Any additional information you can provide would be helpful. Thanks.

 

Looking forward to your response.
 

RogersAli

Re: Spotify Question

Proudfather1993
I've Been Around
Hi there! I have the Spotify premium for 6 months, it was activated a month ago. I just got a new phone today and whiped the other phone clean with my Spotify account on it. I still have my what everything plane with the same number, I just switched the SIM card into my new phone. How do I getting my Spotify back now? I want to log in but I don’t remember getting a username and password when I first signed up.

Re: Spotify Question

Hey @Proudfather1993

 

Thank you for your post, we appreciate your participation and welcome to the Rogers Community forums :).  


I love Spotify because I need my music to start my day. I had to go through the same process when I switched from one phone to another. 

 

You can find your Spotify username by logging into your online MyRogers account, then click on Spotify and you will see the username. 

 

Alternately, you can go to Spotify home page and click on "Log In" on the top right and once that page opens, you will see an option "Forgot your username or password?" where you can find the information you are looking for. 


I hope this helps. 

 

RogersAli

Re: Spotify Question

Alf130
I've Been Around

Adding an additional billed Spotify account

 

I can't seem to find how to do this on MyRogers.  I can only see/cancel my existing subscription.  It does note that it is $9.99/m per line, but I can't add it on a second line (it only gives the option to "listen").

 

I'm aware I could do this directly through Spotify, but would rather have this on my bill.

Re: Spotify Question

RogersAli
Retired Moderator
Retired Moderator

Hey @Alf130

 

Welcome to the community and thank you for your participation 🙂 

 

Spotify is amazing, I cannot live without it. It is convenient to have it added to your Rogers bill. 

 

As of right now, Eligible customers can buy a Spotify Premium monthly subscription through Rogers for a single user only. 

 

Hope this helps. 

 

RogerAli

Re: Spotify Question

Removed thread.

 

Spotify no longer offered and is not relevant to the Community.

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