Apple CarPlay

[Ronda6]

People not hearing me properly when I am connected to Apple CarPlay. Everything else works fine. Confirmed it’s not a vehicle issue and told it may be a wireless issue?

[RogersYasmine]

Hello @Ronda6 ,

Welcome to our community forums and thanks for bringing this matter to our attention. 🙂

So far, we aren't seeing any known issues reported for Apple CarPlay audio issues at our end. 

Just to confirm, is this issue happening on every call, both incoming and outgoing? Did you check your device settings to ensure that both your WiFi and Bluetooth are enabled?

I did come across an article on the Apple discussions board that you may find useful. Although the user is connected via a wired connection, some of the tips provided can also work for a wireless connection as well. You may click here to see this thread.

If anyone else in the community has experienced something like this or has something to add, please feel free to chime in! 🙂

Thanks,

RogersYasmine

[Ronda6]

Thank you. Further to above, I had previously contacted Apple and have attempted all recommendations on that end as well. Sadly no resolution as of yet.

[RogersCorey]

Good morning @Ronda6!

While we don't support AirPlay directly, I had a quick look here: Use CarPlay with your iPhone - Apple Support (CA)

CarPlay uses either USB or WiFi to connect. If you do not have any troubles connecting to any other WiFi network and the only issue is CarPlay, then I would not suspect a wireless issue with the device. Does your car support a USB connection that you could try as an alternate? If both WiFi and USB do not work, then I may suspect an issue with the car itself.

This issue definitely would be unrelated to your Rogers services. Have you tried contacting your car manufacturer or dealership for troubleshooting support?

~RogersCorey