Tracking your Rogers Shipment

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We’ll email you with an update about your device or accessory as soon as we send it out for shipment. It normally takes 1 business day to ship out orders made on weekdays and 2 business days to ship out orders made on weekends and holidays. If you don’t see an email from us by then, check your junk or spam folder just in case.

Your shipping confirmation email will include a tracking number and a link to the shipping company’s website so that you can check the status of your device shipment whenever you need to. However, it may take up to 24 hours after your device or accessory leaves our warehouse for the tracking status and scheduled delivery date to be updated on the courier’s website.

 

All orders processed before 3 p.m. ET Monday to Friday will be delivered within 3 to 5 business days (excluding weekends and holidays).

Shipments within major metropolitan areas can be delivered as soon as within 1 to 2 business days.

 

Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best if you’re home to receive your order; however, if no one is there when it is delivered, our courier partner will leave a notification card with instructions on how to collect your package from your courier’s local depot.

Your shipment will be held for up to 10 business days at the depot before being returned to us. For this reason, please ensure the shipping address you provide is an address where someone is there to sign and take delivery of your package(s).

 

If you haven’t received an order shipment confirmation email within 2 business days of placing your order online or with a call centre agent, please contact us.

If you’ve received an order shipment confirmation email but do not receive your device or accessory within 3 to 5 business days of placing your order, you can contact the courier for a shipment status update.

Your confirmation email will contain a link to the courier’s website. You can also use the following contact information:

UPS
www.ups.ca
1-800-742-5877

Canada Post
www.canadapost.ca
1-866-607-6301

Purolator
www.purolator.com
1-888-744-7123

Quick Messenger Service (QMS)
http://tracking.eliteextra.com/qms-toronto/track
1-800-216-4774