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Spoofing?

jimmylew
I've been here awhile

I just got a call from some random person and a text from another random person telling me to "F off" . is there a spoofing issue that has happened??? currently over 100 waiting for online chat tech support. 

 

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4 REPLIES 4

Re: Spoofing?

jimmylew
I've been here awhile

after waiting over an hour to speak with a rep on chats...I've learned that Rogers has no way of protecting it's customers from Spoofing. Unbelievable. Good thing I have unlimited text messages then! just have to deal with angry calls and messages from strangers! 

Re: Spoofing?

Pauly
Resident Expert
Resident Expert

Number Spoofing has been around for decades.  Thankfully we have current technology to know if a number calling is is indeed a verified caller.   Look for the Verified Caller words or a green checkmark when you receive a call. If you see a number you recognize and they normally have the green checkmark or caller verified but it does not have it during this call, then that should be enough to convince you its a scammer either answer it with caution or dont answer it.

Re: Spoofing?

jimmylew
I've been here awhile

my concern is that my phone number was spoofed? as I said, I was receiving text messages from random numbers swearing at me. I was also receiving threatening phone calls. Rogers needs to do more to protect their customers! I pay way too much for mobile service for this to happen. 

Re: Spoofing?

Pauly
Resident Expert
Resident Expert

happened to me too

 

duct cleaning companies spoofed my number and called a bunch of people.,  happens a lot more than you think.  the people can choose not to answer the call from the spoofed number since they will not see a verified caller.    but if they do then oh well, nothing you can do,    the scammers will eventually use a different number which will belong to someone else and the cycle will go on and on. 

 

rogers can only implement a solution based on what the current technology allows. if technology does not exist yet to stop this then all we can do is wait until AI kicks in and invents something to stop this.

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