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Rogers survey turned out to be a scam

MIDHU
I've Been Around

Hi,

On 3rd Nov 2013 evening while I was logging into my account in Rogers.com I got a msg asking me whether I am interested in participating in a Rogers survey. I was informed that if I participate in the survey I will be eligible for a $50 gift. I agreed for the survey and participated in it. They asked few questions online. Like how often do you visit rogers.com, whether you use rogers at home or office etc.At the end of the survey I was told that I am eligible for a $50 gift and asked me to select one of the gifts from a link given.I went into that link.It was a third party site(bidou.ca) and there was 3 products displayed there.I selected one(ipod).Then it took me to another page where the price of the ipod was given as $0 and shipping charges was $3.I didnt want to give my credit card details to a strange site.So I hesitated in the beginning but since that offer I got when I was in Rogers site made me confident to give my credit card details.They just asked only for $3 and for that I will get an ipod worth $50.So I felt good.

During the transaction my bank(td bank) confirmed from me that its a authorized transaction.I gave permission to the bank to pay $3 for shipping.Every thing went fine till then.They deducted $3 from my account and told I will get my ipod in 2-3 weeks.But next day there was a $49.99 deduction from my account.At first I thought it the price of the ipod I purchased.But later when I checked my mail I understood that its a 1 month membership fee for their website.I never applied for any membership.With out my permission they added me as a member and deducted $49.99 from my account.They will deduct it every month if I dont cancel it.The phone number given in the website is UK number so I cannot call them.I send them mail asking them to cancel my membership and refund the money.But I got a auto generated reply that they will reply with in 24 hours.But nobody contacted me.I contacted my bank to stop anymore payments to that company but they are telling they cannot stop that and I have to change my credit card.I am so upset.I gave my credit card details only because I was asked from Rogers site.I never thought from rogers site such a scam will come.I contacted Rogers customer service but didnt get any proper response. According to the guy Rogers didnt do any that kind of survey so rogers is not responsible.I dont think so.If I got the link from some random web page then its my responsibility to make sure its from Rogers.But if its came from Rogers.com then its their reponsibility.I will never participate in any more rogers survey.If rogers didnt do that survey then how come a third party was able to pretend as Rogers when somebody log in to rogers.com. Either they hacked Rogers.com or some one helped them to  create a link in rogers.com. Any way I lost my money.I don't think I will get it back. I wish no one else will be cheated like me. Hope Rogers will do necessary action against the company who used Rogers name for trapping people.Or Rogers good will will be affecetd.Rogers is equally responsible because this fraud happened through their website.

 

***edited labels***

139 REPLIES 139

Re: Rogers survey turned out to be a scam

fredgaspar
I'm Here A Lot

Made no difference, as soon as you go to any of the Yahoo  pages, mail, or even Rogers Yahoo, the Rogers Survey Scam comes up........   This is all related to Rogers-Yahoo  relationship as this only happens with Rogers and anything to do with Yahoo.    You need to investigate, I am positive, given the information my IT Tech guys are telling me, they use your DNS/IP  and use that to over ride your IP and force users to this stupid Rogers Survey......   

 

Re: Rogers survey turned out to be a scam

57
Resident Expert
Resident Expert

@fredgaspar :  Do you have the option to try a different computer?  Or perhaps a different browser on your computer?



Re: Rogers survey turned out to be a scam

RichardF
I Plan to Stick Around

I'm getting this too, the ONLY place I get it is on the Rogers / Yahoo Web Mail web page.   Thats not my home page, I use a bookmark to access it.   It appears afet about 5 or 10 minutes.

What I do NOT get is how it can hijack or take over the web page (as opposed to a pop up or opening page in a new tab or window).   It seems to me that Yahoo has been hacked.

I have NIS installed and up to date and its not flagging anything.

The URL is  www.accessbuzz.com/?somehexkey

Re: Rogers survey turned out to be a scam

Bob7
I Plan to Stick Around

Yes the problem is with Rogers/Yahoo ... some months ago someone here wiped her hard drive and changed routers, and the hijacks continued.  I always got the hijack in Yahoo's main page or email page, and after getting LeechBlock they were much less.  Adw Cleaner didn't work of course b/c the problem is not with the user's computer.  After Firefox's latest upgrade they announced that they were deactivating any add-ons that did not conform to their new standards, and Firefox deactivated my LeechBlock, and posted the way for developers to upgrade their add-ons to conform.  Now I sometimes get the hijack, but as soon as the hijack starts, something stops the hijack before it can display, I get a clean white screen with the hijack URL visible in the address bar, and I can back out of it and go back to Yahoo or click on a bookmark to go there.  Last time it happened, couple week ago, was in the middle of doing a Yahoo email, and I could back out and continue.  I no longer click on any main Yahoo page news items, that was always a trigger.  So maybe the new Firefox has a way to pause the hijack.  If it ever gets bad again I'll probably dump Yahoo mail and go with GMail or something, kind of a nuisance to switch, with email being a common username requirement for web sites, would have to change them all.

Re: Rogers survey turned out to be a scam

cms13ca
I've Been Here Awhile

This is not malware/adware, it is a problem with Yahoo as many people are being redirected to  these surveys. I would advise Rogers immediately acknowledge and fix this problem or this could become a public relations nightmare for the company.

 

As far as finding a temporary solution, people should turn off javascript for Yahoo web pages on the browsers.

Re: Rogers survey turned out to be a scam

lilialilia
I've Been Around

The scam still there. The survey is not removed. money taken from my MC without subscription!

Re: Rogers survey turned out to be a scam

Good evening Community,

 

We understand how frustrating it is to see these ads pop up and wanted to take the time to thank you for your feedback. We can assure you that these fraudulent "surveys" are not from us and if we could take additional measures to make them all disappear, it would have been done already.

 

We're trying our best to raise awareness, as we want to make sure our customers do not fall for this type of scam. Please check out our latest Blog for more information.

 

@lilialilia - Don't hesitate to reach out to your credit card provider to see if the charges can be reversed.

Thank you for understanding!

 

RogersMaude

Re: Rogers survey turned out to be a scam

zx900rrr
I'm Here A Lot

Roger Yahoo internet mail portal is providing direct links to browser hijacking malware etc.

 

I think this is probably obvious to you, however Rogers, you should be on top of this and correcting the issue. When using the internet mail portal, my browser gets hijacked about 50% of the time, either from within the mail app or in the news page. It's either a "congratulations you won....blah blah"click here type thing, or a "your system is infected, click here to clean" type thing. The idea that you would steer your customers straight into malware is pathetic. So desperate for ad money that you offer up your paying customers as sacrificial lambs to any malware providing criminal that will pay you a few bucks. Absolutely shameful, and from a technical standpoint, totally bush league. Your coders and technicians are so lacking in skills that you basically have no security at all.  

 

Re: Rogers survey turned out to be a scam

Hello @zx900rrr

 

Please let me assure you that we would never deliberately associate with such advertising schemes. We believe in protecting our customers security. Customers that have malware on their computers damage the integrity of our overall network and that is not ideal for our daily operations!

 

If the webmail portal is indeed injecting malware, I should be able to reproduce the issue from here. Please PM us @CommunityHelps so that I can investigate this matter for you. If you aren't familiar with PMing, you can find instructions here.

 

Regards,

RogersCorey

Re: Rogers survey turned out to be a scam

Rogers Survey Scam BEWARE!!

 

I have been receiving pop-ups, apparently from Rogers, requesting me to complete a survey.  Knowing this to be a scam, I delete the pop-up immediately.  Today, I received another one, although this time it looked very different, very colourful and actually looked legit.  I completed the survey, which was only 4 or 5 questions, then I was directed to a page where I could choose my FREE gifts.  All I needed to do was pay shipping cost of about $4 or $5.  Seems like a really good deal right?  DO NOT BE FOOLED!  I know of a person who was sucked in and after giving them her credit card information for the shipping cost, checked her bank info and found charges logged in for close to $700.00!!!  ROGERS CUSTOMERS BEWARE!! Do not complete any Rogers surveys that promise FREE gifts!  Rogers does not send out surveys promising free gifts.

Re: Rogers survey turned out to be a scam

Good morning @Gmichaels23,

 

Welcome to the Rogers Community Forums Robot Happy!

 

Good call on identifying the offer as a scam. Despite our best efforts such offers do resurface from time to time. Thank you for sharing your experience with us. Always remember to contact the Canadian Anti-Fraud Centre to report scams and fraudulent activity.

 

  

 

RogersZia

Re: Rogers survey turned out to be a scam

cdmlb
I'm Here A Lot

The issue is that the Rogers DNS or modem/proxy/cache is being injected/redirected aka being hacked. I went in my modem and turned off proxy/dns-caching and stopped using Rogers DNS servers all together and use the OpenDNS servers and at times Google DNS servers and the problem went away on my entire network.

Re: Rogers survey turned out to be a scam

AW10
I've Been Here Awhile

I was recently brought to a webpage identical to Rogers websites, claiming to be offering me a phone for customer loyalty and asking for my information. Only upon realizing that it was not a Rogers.com URL  and  that I was being charged a large subscription from a suspicious "Link removed for security reasons" did I realize I had been scammed.

It's comforting to know I'm not the only one who has fallen victim to this, please investigate these incidents further as I've had to have my credit card replaced twice now.

Re: Rogers survey turned out to be a scam

Canaidan
I've Been Around

20200321 - While browsing the CBC website, I was directed to a website (name mconsumerdefinition, domain name xyz) which looked like a greyed-out Rogers page with a Rogers Customer Care pop-up.  I was informed that I had won a prize and needed to do an anonymous survey to claim it. I have received legitimate pop-ups from Rogers many times (indicating internet usage levels) and this appeared to be similar. I could not obtain information about the URL and there did not seem to be others reporting issues with it. I reviewed the content and concluded that it looked unprofessional, thus indicating that it was not legitimate. QUESTION: How did this pop-up occur? Should I be concerned? It also makes me question the (legitimate) use by Rogers of these type of pop-up notifications - how are internet users to know if the Rogers pop-ups are, in fact, genuine?

20200321_RogersPopUp_scam.jpg