I just setup my Rogers Pay As You Go account and for some reason, the voicemail is not working. I tried calling the voicemail number, which I entered my phone number and said "(Insert Number Here) is not a recognized voicemail number". The site claims that Pay As You Go accounts get voicemail, but I also tried calling my phone which just lead to me hearing a dial tone.
@Randomuser99 It isn't uncommon that someone forgets to click the option - although it comes with all plans, some people opt out because they don't want it, so it can be opted in and out.
Glad it got fixed.
I thought voicemail was a default option. I remember having to disable it years ago to conserve my balance.
I have a pay as you go plan. When I tried to access voicemail it said that the phone number I entered, my cell number with area code, is not a recognized mail box number. How can I resolve this problem? I really need a working voicemail.
I'm having the same problem and am wasting my money trying to call the voicemail number to set it up. It costs 50 cents each minute, whether you use a minute or not, there should be a toll free number to activate it!!!.
Welcome to the Rogers Community! We appreciate your contribution.
I know how important it is to have a functional voicemail and I want to help you resolve the issue you seem to be encountering. I am aware that you get billed for calling your voicemail, while on Pay-As-You-Go, and I get how it could generate some frustration. However, unless there is an issue with the way it has been set up for you, you should not have to go through the activation process numerous times.
The default should be the last 4 digits of your telephone number, unless it was changed.
In the instance where you are unable to personalize your greeting, or change your password, it might be because the feature was not added to your line, in the first place.
To ensure that you do not incur additional charges and check whether it was properly added, please dial 1 (800) 575-9090, from a different phone/line, to contact our Prepaid department.
First, wait for language selection to finish. Then press option 4 for “General information” and 4 again to “Contact Rogers”. Finally, press option 1 to reach a live representative quickly.
Hope this helps!