You must update your Rogers email account settings

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Resident Expert
Resident Expert
Posts: 2,851

You must update your Rogers email account settings

I got an e-mail on one of my e-mail accounts this morning. Interestingly I only got it on one of our accounts, not the other three accounts that my wife and I have.

 

At first I thought it was phishing, but it appears that people who use certain e-mail clients (like Outlook) will have to reconfigure those clients for a "new password" (app password).  Webmail  doesn't appear to require the change. 

 

The e-mail states:

 

Important: You must update your Rogers email account settings.
 
Protecting your data is as important to us as it is to you. Rogers is making several security upgrades and implementing a new authentication system to further protect you and your data.
 
Rogers requires you to update your email settings to continue using your email account.
 
It only takes a few minutes of your time to ensure you have uninterrupted access to your email.

 

There is a link as follows indicating the people who need to do this, as well as instructions on how to do it:

 

http://www.rogers.com/web/support/internet/email/442

 

Please excuse me if this is discussed elsewhere. I did try searching and didn't find a thread on this specific topic.

 

***EDITED LABELS***



I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

Thanks for your post -- I got the same rogers email & was wondering if it was a scam

I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

Important: You must update your Rogers email account settings.

 

Message follows this headline in email received today, 2017 05 08

 

I'm assuming it's spam unless I hear otherwise.

 

Thanks

 

Resident Expert
Resident Expert
Posts: 2,851

Re: You must update your Rogers email account settings

@BiblioBob:

 

It's not spam, or phishing, as discussed in post 1 of this thread.

 

 



I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

Thanks

I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

I don't understand how a randomly generated password from some app I'm supposed to trust is "updating my email account settings" other than getting me to use a password that I didn't select myself.

I'm Here A Lot
Posts: 7

Re: You must update your Rogers email account settings

Thunderbird isn't specifically on the list of mail clients that need to update.   I realize that they can't list all clients, but since I use it I assume lots of others do too [self-deprecation].    Anyone know if this applys to Thunderbird?

I Plan to Stick Around
Posts: 26

Re: You must update your Rogers email account settings


@ti3 wrote:

I don't understand how a randomly generated password from some app I'm supposed to trust is "updating my email account settings" other than getting me to use a password that I didn't select myself.


Exactly. Also, what happens if I want to use two different Clients on two different devices. Will one of them now not work? It seems Rogers is just pushing everyone to use other e-mail services.

I've Been Here Awhile
Posts: 2

Re: You must update your Rogers email account settings

Very HARD to understand why Rogers is again making it more difficult for us to use their services - that sure ain't cheap...............Smiley Frustrated

Resident Expert
Resident Expert
Posts: 13,921

Re: You must update your Rogers email account settings

I dont think its completely about 'diffuculty'.. moreso, to make it SECURE.

 

Often for a lot of services, to be able to make the most secure, etc.. as much as being something on the BACK end, its often something as simple as brute force/common passwords, or obtaining passwords through malware, etc.

To help prevent these sorts of intrustions.. there are often EXTRA steps that need to be taken to log in, SAFELY.
My google account, as well as many other services.. i have enabled 2 factor authentication.  Requires as well as user name and password, a 6+ digit code that is on a device that only is/should be accessible by me.

 

Is it a pain, and takes extra steps/time to log in? Yup.  But also ensures that the account is secure.

Even many major game companies like Blizzard offer the same things... the amount of time you ALWAYS see people complain about being HACKED, they always do NOT have 2 factor authentication on.