Welcome to the Rogers Community Forums Gaming & Streaming Lab!
We will use this thread as a central point to discuss upstream issues affecting your online gaming and streaming experience on the Rogers network.
This Lab will work to consolidate all upstream specific issues into one place. By doing so we can work together to hone in on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to, dropped frames, stutter, increased latency and intermittent voice; all while streaming on Twitch, YouTube Gaming, Steam, etc.
Our own Community Forums Specialist @RogersAndy , is an avid gamer with streaming experience on all major platforms in addition to many years of experience testing and troubleshooting with all technical lines of business. As part of our service resolution tracking, we recommend avoiding contact with alternative lines of support for this issue specifically.
To take part in this lab, you must meet the following requirements.
*If you do not meet the above requirements, your post(s) may be merged to a more accurate thread.
What troubleshooting will we need from you?
*Always remember when posting an image of network testing results to block out/remove your personal IP address.
*Images will show in your post after they have been approved by our Moderator team. Don't worry when they don't show up right away.
We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically in regards to ping and latency on the Rogers network. For details of this program, please see this thread.
To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming
Thank you for your continued feedback and support.
An excellent idea. I hope this will also include open discussion of Rogers Peering with gaming companies and other providers, and open discussion of CMTS loads which affect the download and upload throughput. I'm keeping my fingers crossed that these will be actively discussed.
Hi there. I've been a small time streamer for the last 9 months or so, and for some of that time, my connection has been pretty awful. Usually it's in decent condition, where I might only drop 1-3% of frames per stream. Other days, I can stream for 6 hours straight with 0 frame drops. Sometimes though, I'm just unable to stream, because my upload speed and/or my connection to twitch ingest servers is too poor. For reference, I've been on ignite 150 for most of this time, but recently switched to ignite 300, which has made no difference in stream connection stability.
Recently, for the past week or so, I've been experiencing some pretty bad packet loss. Running the Twitch Bandwidth Test v1.5 application, I get a quality rating of 0 and upload speeds that vary (typically below 7mbps, sometimes below 3mbps). The games I play say I'm getting packet loss, and it comes in either huge spikes up to 50% or just sits around 0-10% most of the time. It's pretty constant, which is unusual. I've talked with Rogers support a few days ago about my issues, and they submitted a ticket on my behalf (no clue what will happen next though).
As for taking part in the lab, I believe I meet the requirements:
1. Speedtest results are great, especially for download. Upload shows 20mbps, but sometimes results are significantly lower.
2. Downstream signal strength has all 32 channels at +-2 dBmV, give or take. Signal to noise ratio is all within 38-40 dB. My upstream seems to be worse, with Signal Strength between 30-37, and a few days ago it was between 20-30 dBmV for all 3 channels.
3. I think I first contacted support in June, and have since then been contacting every so often about these issues, looking for a fix. I've had a tech come out to my building at least 3 times as well in this period. They performed maintenance to the building, and replaced cables in my apartment. There was no noticeable change to my connection as a result of the techs, to be completely honest.
4. Very recently replaced my CODA-4582U at the Rogers store with a new one, and I'm running it in Gateway mode and a wired connection. I've tried bridged mode too, but that doesn't solve my issues.
Here is my upstream/downstream:
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||23700000||ATDMA - 64QAM||30.500||2||6400000|
|2||38596000||ATDMA - 64QAM||34.250||3||3200000|
|3||30596000||ATDMA - 64QAM||37.750||1||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
3. You can't ping Twitch ingest servers without a stream key it seems, so I can only test my connection using OBS or the Twitch Bandwidth Test app. Here is a traceroute to a random AWS server in Virginia, which is used by the game I play.
I'd also like to post relevant Twitch Bandwidth Test results. The 0 quality rating means my connection is very inconsistent. Having a solid connection will usually result in 85-100 quality rating. Ping results seems fine, speed results aren't near what they are on speedtest.net or dslreports speed test right now (I'm getting 20mbps on those for comparison).
It's important to point out that my area is congested, and according to Rogers support, there is supposed to be a node segmentation in April which would hopefully help solve some of these issues. But even with congestion, I don't think my connection is supposed to be as bad as it's been the past week. The issues arise even at off hours it seems. I even ran a twitch test at 3am last night, and could barely push 3mbps upload.
Here are the results of a roughly 3 hr stream I just had. Note that I wasn't dropping any frames for maybe the first half, then it got really bad. Probably 40% of my frames were starting to drop, and the total dropped frames rapidly rose to 14.6%. I was experiencing packet loss in game this whole time too, roughly 1-10%.
So yeah. Not sure what's going on, or if this packet loss stuff will stop sometime soon. I can't tell if it's an issue with Amazon Web Services or not, since both Twitch and Fortnite (the game I'm playing) use AWS.
I'm willing to run more tests and gather more data if you guys can suggest them.
Thank you so much for the details provided! I'll be happy to assist and get to the bottom of this for you. As someone who's experienced what you have I know first hand how incredibly disruptive to the streaming experience this can be. I did take a look at the congestion as mentioned but this was only notable for the downstream channels and it doesn't seem like you're being impacted there. Upstream congestion levels are within acceptable ranges, so that doesn't appear to be what's causing your dropped frames and packet loss.
Send me a PM @CommunityHelps and I'll work with you to get to the bottom of this as soon as possible .
Update to being a part of the streaming lab:
After like 6 months of intermittent issues, I believe my issues have been resolved.
Thanks to @RogersAndy and the rest of the crew involved who helped solve my packet loss, dropped frames, and high ping issues. Within a week of posting, my ticket was escalated and my issues were resolved. So far it's been a week of no issues, and really just perfect internet.
I'd recommend everyone with issues to take part in the Gaming & Streaming lab if they can. Thanks to Rogers and especially to those involved.
I'm not sure. I didn't ask and specifics weren't mentioned. All I know is my ticket was escalated and resolved. I didn't have to do anything personally.
I can tag @RogersAndy and hopefully he can provide an explanation.