Ignite tv/internet constant disconnect - error code rdk-03117

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I Plan to Stick Around
Posts: 26

Ignite tv/internet constant disconnect - error code rdk-03117

We recently got ignite tv and internet and everything was working reasonably well until yesterday. The tv and internet suddenly began to cut out periodically through the day. I would go to the hub unplug it then plug it back in 7 to 10 times. Now today it’s happening again. I get the error code rdk-03117 anyone have a clue as to what it means. Thank you for any help in advance.

 

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Re: Ignite tv/internet constant disconnect - error code rdk-03117

Greetings and good afternoon!

 

That error is typically related to an outage. If rebooting your modem isn't helping, then that leads me even further to believe there is an outage.

 

If you're still encountering a service interruption, please PM us @CommunityHelps so we can look into it for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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Re: Ignite tv/internet constant disconnect - error code rdk-03117


@RogersCorey wrote:

That error is typically related to an outage. If rebooting your modem isn't helping, then that leads me even further to believe there is an outage.

I just got home, started watching some recordings on my PVR, and also got RDK-03117.  Had problems accessing Internet sites on my computer and mobile devices as well.

 

I have my XB6 in bridge mode and am using my own router and Wi-Fi mesh.  As @RogersCorey  said, this error is caused by a connectivity problem, often a service outage of some sort.  In my case, it could be due to a problem with my equipment or it could be a problem on the Rogers side.

 

I tried to check the stats on the XB6 but could not log into it.  Restarted my router but that didn't fix the problem; I still cold not communicate with the XB6.  Checked the XB6 modem:  Status light was solid white (normal), unit was still at a normal temperature, but the internal fans were revving at full speed.  Power-cycled the XB6, then restarted by internal network.  Everything went back to normal again.

 

Checked the logs on the XB6 and saw 7 Critical errors where DHCPv6 failed to obtain an IPv6 address earlier this evening.  I don't know to what extent it was even able to communicate over the Cable/WAN link.  Nevertheless, power-cycling the XB6 restored my Internet connectivity.



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Re: Ignite tv/internet constant disconnect - error code rdk-03117

error 03117 - since installation. I have logged a ticket today and tech was at my house yesterday to change a wire outside and add some pods but that has not changed the situation.  Every day my system loses complete connectivity, all devices go offline, all tvs stop broadcasting, XB6 modem goes offline and all pods are unreachable. Particularly notice it at night because I am not home or busy much of the daytime.  Wondering if anyone has experienced this and what the resolution was. I used  the phone app to troubleshoot this last night when it happened again, this is where I see that all is offline.  Logged into the XB6 modem today to see the logs and there are no reported errors there. Nothing obvious!

 

Advice welcome!!

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Re: Ignite tv/internet constant disconnect - error code rdk-03117

Sounds like a local node... Or maybe the local CMTS, might be having failures and droping out?

But a regular tech can not fix that.. it needs to be escalated up to maintenance.



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Re: Ignite tv/internet constant disconnect - error code rdk-03117

hi, I've got one tv that is giving a disconnect RDK-03117 error. (This started a few days ago when I inadvertently changed the pwd on my ignite wifi, and it disconnected all devices. I changed the pwd back to the original one, and got all devices back online, except for one TV.) I restarted the XB6 router, but no luck.

 

Any ideas why one device would have a connection problem, but all others seem fine? (btw, got ignite about 5 months ago, and haven't had any issues until now)

 

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Re: Ignite tv/internet constant disconnect - error code rdk-03117


@oy47 wrote:

hi, I've got one tv that is giving a disconnect RDK-03117 error. (This started a few days ago when I inadvertently changed the pwd on my ignite wifi, and it disconnected all devices. I changed the pwd back to the original one, and got all devices back online, except for one TV.) I restarted the XB6 router, but no luck.

 

Any ideas why one device would have a connection problem, but all others seem fine? (btw, got ignite about 5 months ago, and haven't had any issues until now)

 


I have seen this error before but could not find any information on that specific X1 error code, not even on the Xfinity support site.  It seems to be part of a family of network connectivity errors but that's not much to go on.

 

(In my case, I saw a bunch of errors in my modem's error log.  Power-cycling the XB6 (followed by the set-top-box after the XB6 came back online) cleared the problem for me.)

 

Are you able to interact with that set-top box in any way?  Can you go to "Settings / Device Settings / Network" and see any helpful messages about the status of your network connectivity there?

 

If that does not work, try to press and hold the Exit button on the remote for three seconds, then key in: "Down Down 2" and you should see a information screen.  Does that work and do you see any problems listed in either the Summary or WiFi Details section?  (Press "Exit" to exit this info screen.)

 

I have no idea why only one set-top box would be affected.  If you cannot interact with the box and also do not experience any problems with any other set-top box, I would try to reset and reconnect to Wi-Fi.  You may need to press the WPS button (the concave depression) on the bottom of the set-top box and follow the on-screen prompts to initiate the pairing that way.  (Warning: Pressing that button and proceeding will reset the box's Wi-Fi connection and you will need to successfully reconnect to Wi-Fi to regain network connectivity.)



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Re: Ignite tv/internet constant disconnect - error code rdk-03117

This morning, I got the RDK-03117 error on my set-top box:

Please give us a minute...

There seems to be a connection issue here.  Sorry about that.  We'll try to resolve the issue on our side.  In the meantime, please check that your Gateway, modem, or router connection is tightly secured.  If the problem persists, try restarting your WiFi device.

RDK-03117


I power-cycled the set-top box and could watch TV again... but something wasn't quite right.

I checked my network: IPv6 connectivity was broken.

I checked the modem; the firmware had updated overnight.

I reset my XB6 and network gear (and confirmed that my network was working properly again) and then reset my set-top box once more.  Everything has been working fine since then.