Recently switched to ignite internet (With ignite TV) from the cable service. Now my Chromebox, running Chrome OS, won't load web pages (can connect to WiFi however). Rogers tech came in and said the ignite service must not support my machine which doesn't make sense to me. Internet works on all my other devices just not chromebox.
Has anyone else encountered the same problem? Possibly on a chromebook?
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Welcome to the Rogers Community Forums! 😃
I know how important it is to be connected online on all of your devices especially when you've got a new internet service set up.
I must admit it is strange that only one of your devices is experiencing issues while browsing on the new setup. We do not have any reports of any issues with Chrome OS on the Ignite TV platform. Do you have any other devices running Chrome OS that are also having browsing issues?
Are there any other Ignite TV subscribers in the Community experiencing similar issues with Chrome OS devices?
We look forward to your response!
One quick question, if you take the device to the library or connect to some else's Internet, is it working. If yes, then there is something related to either how the box is configured, maybe an extension on your browser or your device, I find it difficult to comprehend how a chrome box would not connect to Ignite - it is just a small form factor box of a chromebook using TCP-IP connections no differently than an;y other device.
I would suggest that you take a look at the Chrome book support sites and see what they suggest - there are some pages I found in a quick search, but since I have not touched a Chromebox of chromebook, but do play with Linux and other operating system models, it would seem that there is something in the connection to the Ignite router, or within the device configuration.
I would suspect that you can do a factory OS reset on a chromebox, as with all Google based devices, maybe worth a try.
Anyone else have ideas. That is all I can suggest - Chromeboxes connect to the Internet all the time, and you did not have any issues with Ignite router and it makes no sense that anything would be different, but then again, maybe there is - does anyone else use a chromebox or chromebook on Ignite?
As a last thought - is your chromebox originally from an enterprise setting - it may be trying to connect via PEAP which is an enterprise based model for enterprises.
And this post - try to set up to an unlisted network rather than a secure network - it may
be grabbing the wrong security type - you want WPA-PSK (personal security key).
There are a range of suggested trouble shooting steps on the Internet, primarily under Chrome OS (your version), of chromebook, very little on Chromebox, except for enterprise topics.
One thing they suggest is logging in as a guest, that may confirm something related to you configuration related to the past network.
Let us know how it goes - very curious. I pride myself and being to handle advice on most os's, except MAC, but unfortunately, I haven't worked with the Chrome OS to date.
@Leah_Miltchin When you try to connect to a site (e.g. https://www.rogers.com/ ) with Chrome, I presume that you get some kind of This site can't be reached error but what specific error do you get? Is it "ERR_NAME_NOT_RESOLVED" (where a valid host name is not resolving) or something like "DNS_PROBE_FINISHED_NXDOMAIN" or some other error that's very Google-specific?
I don't use ChromeOS but if you go to https://support.google.com/chromebook/ and search for the specific error that your are seeing, you might be able to find a solution.