Use Active Time Alerts with Ignite WiFi Hub

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Use Ignite WiFi Hub to keep track of your family’s internet usage by setting up Active Time Alerts. When enabled, Active Time Alerts notify you via the in-app Notifications Centre when a profile’s devices have been active on the home network for a specified amount of time. Ignite WiFi Hub is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem.




  1. Open the Ignite WiFi app or the website and sign in using your MyRogers username and password.


  1. Select People.


  1. Select the user profile to which you want to apply Active Time Alerts.

If you want to apply alerts to a new profile, select Create a Profile and follow the prompts.

  1. Scroll to the Profile Settings section.
  1. Next to Active Time Alert, select Edit. 
  1. Select Weekdays or Weekends.
  • Weekdays enables the alerts from Monday to Friday
  • Weekends enables the alerts on Saturday and Sunday
  1. Adjust the active time bar to set the point at which you’d like to receive an Active Time Alert (i.e. after 12 hours of active time used). This will refresh at 12 a.m. each designated day.
  1. Select Apply Changes to confirm, and Close.
  • Active Time Alerts apply to activity on the home WiFi network by any device assigned to the specified user profile, including streaming, surfing, gaming, downloading and more. The active time reflects the overall user profile regardless of how many devices are active at the same time.
  • Internet access for devices on the user profile will not be automatically paused by an Active Time Alert.
  • Devices which have applications running in the background, may count towards active time. For example, while an automated status check text message with no attachment would likely not be considered as active time, a device downloading an update overnight likely would. Some devices, like Chromecast, continuously download data, and are not recommended to be assigned to profiles with an Active Time alert.
  • Access using cellular data, a public WiFi hotspot or a WiFi network other than your home WiFi network will not count towards active time.
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