Ignite TV Error Codes

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Are you seeing an error code like one of the following on your Ignite TVTM screen?

 

ERROR CODE  MESSAGE DISPLAYED
XRE-00017

Sorry, we’re having trouble

 

XRE-00080

Unable to connect to On Demand. Please ensure the cable connections are tightly secured. Next, unplug from electrical outlet, wait 10 seconds, and plug back in to restart. Then, retry your selection.

 

RDK-03060

Unfortunately, this isn't working. Make sure your HDMI cable is connected to a HDCP-capable device. Or, if your set-top box has a component video connection, you can use a component cable to connect to your TV.

 

XRE-00132

Unable to play this recording. This may be a temporary issue, so please try again later.

 



Follow the on-screen directions to resolve the issue. If you aren’t given any directions, try running through this checklist to solve the issue.

  • Change the channel.
  • Restart your Ignite (XB6) Gateway, wait for the status LED to turn solid white, then restart your Ignite TV Set-top Box(es)
  • Check cables and ensure that all connections are secure.