Placed a new order and wondering how you can track the status online? Chat with Anna, our Virtual Assistant to check on your order status, or follow the steps below to track a recent Rogers order.
Tracking your order online:
Sign in to track a mobile, 5G Home Internet or Ignite order with ease on rogers.com or use the steps track your order on the carrier’s website.
1. Check the email we sent you for your tracking number and the carrier that is delivering your package. Note: Occasionally, due to a high volume of orders, it can take up to 2 business days for you to receive the tracking email.
2. Go to the appropriate carrier website below and paste in the tracking number from your email to get an update on your order.
Canada Post
FedEx
Purolator
Note: Purolator orders will receive an SMS. Ensure that the contact number on your MyRogers profile is up to date.
Tracking your mobile or 5G Home Internet order via the MyRogers app:
1. Open the MyRogers app on your device and sign-in with your username and password. Don’t have the app? Get it on Google Play or the App store.
2. From the More tab, select Order tracking. A list of active orders and their statuses will display.
3. When an order is in Shipped status, you can select Track shipment to get the latest updates on delivery.
How long does it take for me to receive my online order?
Your order should arrive within 2-5 business days unless otherwise indicated on the device page. Devices on pre-order or backorder will take longer to arrive. We’ll indicate this at the time of your purchase.
What do I do if my order is being shipped to a Rogers store?
We’ll notify you when your order is ready for pick up at the store. This usually takes 2-5 business days after a device has been shipped.
How do I cancel an order that is still in transit?
To return or exchange a device you just ordered, please contact us.
