Hi Robert, we recently encountered a situation where the account holder has only 1 line on the account for their child. The customer is trying to set up the alerts, however, currently the end user is the person who would receive the alert. Are there any alternatives or plans to allow the account holder (and manager of the account) to receive the alert, for example via an email instead of a text?
That's a great question, we are actually investigating the feasibility of this. We are looking at both allowing the account holder to also receive the SMS and sending alerts via email.
However, at this time, the account holder cannot receive these messages if they are not part of the Share Everything plan – they can log into the MyRogers app to see the usage by line and manage the data.