I just called and told them I had to cancel my contract (3 months early) as I am moving out of the country. I was told I had to pay a cancellation fee of approximately $80 for the landline and $80 for the internet.
The rep said and I quote, "if you move to a part of Canada that we do not service you pay no cancellation fee, but if you move out of Canada, you must pay the cancellation fee for each service."
Which makes absolutely no sense at all to me.
I means to say that Rogers usually cancel the services without any fee , when you have to move out of canada or where they do not have service . I never said that some one have to tell a lie .
Asking before hand will not help you very much. The reps will tell you a falsely low number like $13/month, when the reality is it will be much more. You will not find out the true cost of cancellation until you actually sign up and try to cancel. Then you get the news.
If you do get reps who tell you low numbers, if it is chat then record the chat including reference number in case you need it in the future. And go into the store and ask the final costs associated with cancelling, get a rep to write them down and sign his name and employee number to the document.
Even in that case, where a Rogers rep explicitly told you something, they may not honor it. This is the kind of company Rogers is. Countless people have had promises made by Rogers reps and then the rug pulled out.