Unable to watch youtube videos with 3G connection

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I've Been Here Awhile
Posts: 4

Unable to watch youtube videos with 3G connection

Hi I have a Blackberry 9800. Youtube was working nicely before, but now I cannot watch youtube videos with 3G connection. I can only watch them using WIFI. Can anyone help me? Thanks.

 

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Retired Moderator RogersRavi
Retired Moderator
Posts: 556

Re: Unable to watch youtube videos with 3G connection

Are you still having issues? Have you done the old battery pull yet? 

I've Been Here Awhile
Posts: 4

Re: Unable to watch youtube videos with 3G connection

Yes, I still having the problem. I already tried to restart my phone.

I'm a Trusted Contributor
Posts: 336

Re: Unable to watch youtube videos with 3G connection

To help us further troubleshoot the issue, are you able to view the mobile YouTube site, m.youtube.com, with your mobile connection?

 

 

Cheers.  🙂

I've Been Here Awhile
Posts: 4

Re: Unable to watch youtube videos with 3G connection

Thanks for replying.

 

Yes i can use the browser to brower m.youtube.com. However, when i choose the video i want to watch, the page just keep refreshing. No video buffering screen shows up.

I'm a Trusted Advisor
Posts: 32,019

Re: Unable to watch youtube videos with 3G connection

Hello leepenguin

This happened to me a few times. I did a factory reset & started working again. It could just need the phone to be reset to work. Try that & see.

Back up all your info on Blackberry Desktop. Download it on your computer & install it. Once its done, plug in the phone with the USB cord. Click " Back up" Let it all back up. Once its done, do a factory reset. Test it & see.
I've Been Here Awhile
Posts: 4

Re: Unable to watch youtube videos with 3G connection

Wow it works like a charm. Thank you so much!!!

I'm a Trusted Advisor
Posts: 32,019

Re: Unable to watch youtube videos with 3G connection

Hello leepenguin

You are very welcome!:)
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