Unable to watch youtube videos with 3G connection

[leepenguin]

Hi I have a Blackberry 9800. Youtube was working nicely before, but now I cannot watch youtube videos with 3G connection. I can only watch them using WIFI. Can anyone help me? Thanks.

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[Meowmix · Accepted solution]

Hello leepenguin

This happened to me a few times. I did a factory reset & started working again. It could just need the phone to be reset to work. Try that & see.

Back up all your info on Blackberry Desktop. Download it on your computer & install it. Once its done, plug in the phone with the USB cord. Click " Back up" Let it all back up. Once its done, do a factory reset. Test it & see.

[RogersRavi]

Are you still having issues? Have you done the old battery pull yet? 

[leepenguin]

Yes, I still having the problem. I already tried to restart my phone.

[BillJ]

To help us further troubleshoot the issue, are you able to view the mobile YouTube site, m.youtube.com, with your mobile connection?

Cheers.  🙂

[leepenguin]

Thanks for replying.

Yes i can use the browser to brower m.youtube.com. However, when i choose the video i want to watch, the page just keep refreshing. No video buffering screen shows up.

[Meowmix · Accepted solution]

Hello leepenguin

This happened to me a few times. I did a factory reset & started working again. It could just need the phone to be reset to work. Try that & see.

Back up all your info on Blackberry Desktop. Download it on your computer & install it. Once its done, plug in the phone with the USB cord. Click " Back up" Let it all back up. Once its done, do a factory reset. Test it & see.

[leepenguin]

Wow it works like a charm. Thank you so much!!!

[Meowmix]

Hello leepenguin

You are very welcome!:)