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SMC Networks Modem/Router

StefanJ
I Plan to Stick Around

When I upgraded to Rogers Extreme Plus I had to adopt this modem -- I already had a router I preferred (a dlink DIR-655) and didn't want to figure out how to configure my non-PC peripherals for internet access, I ended up accessing the SMC configuration menu and disabling the router/gateway functionality and just using the SMC as a modem.

 

- good new is, it's a setup that has worked well for me and I've had no further issues, EXCEPT - I realized that I forgot to click off "disable wireless module" from the SMC menu before I disabled the Gateway/router access.

 

- now whenever I type in http://192.168.0.1/ -- I naturally reach my Dlink router, and not the SMC modem -- I'd like to turn wireless off of the SMC modem, but don't know how to get access to the system menu?   I tried just plugging my PC into one of the SMC's LAN ports (like the Dlink modem currently is), but no luck.

 

- how can I access the SMC menu if I'm connecting through another router?  Any other way to turn off the SMC wireless module?

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: SMC Networks Modem/Router

Hi skutflut and StefanJ,

At this time, Rogers only offers the SMC D3GN gateway for Extreme (15Mbps service), Extreme Plus (25Mbps) and Ultimate (50Mbps).

Re: RogersPaul's message, I'm assuming that he may have been referring to switching to a standard DOCSIS 2 modem for use with an Ultra Lite, Lite or Express connection. There wouldn't be much of a point to using the D3 gateway if you wanted to use your own router on a lower tiered service.

Hope this clears things up.

View solution in original post

18 REPLIES 18

Re: SMC Networks Modem/Router

Chris
I'm a Senior Advisor
You can either call Rogers tech support and get them to turn the SMC into bridge mode which will disable all router functionality.

Or

Try going into your dlink and check the wan IP. Then try to browse to the wan IP while plugged into the SMC directly like you tried before.

Or

Connect to the SMC wireless and try to access the config...

Re: SMC Networks Modem/Router

StefanJ
I Plan to Stick Around
Thanks for the quick response, Chris.

- I went through my dlink to get my WAN IP, but I can't connect to that address through a browser, either when plugged directly into the SMC or otherwise.

- also can't connect to the SMC wireless, using either the same IP address or 192.168.0.1.

Something is kind of wacky though, since I can see 2 other networks when I search for wireless networks - one that says D3GN_SSID0, which I can connect to, and something that just says "Network 4"

- I guess I'll have to call Rogers support to turn off the wireless module - I think the SMC is already in bridge mode though if I turned off Gateway/router access, isn't it?

Re: SMC Networks Modem/Router

StefanJ
I Plan to Stick Around

Final message to close this out - called tech support as Chris indicated and they flipped the switch for me.  Thanks again.

Re: SMC Networks Modem/Router

Pauly
Resident Expert
Resident Expert

you might also want to replace your modem with the non-wireless one.. it would actually work out better for you and be more efficient

 

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Re: SMC Networks Modem/Router

StefanJ
I Plan to Stick Around

> you might also want to replace your modem with the non-wireless one.. it would actually work out better for you and be more efficient

 

Unfortunately, the SMC router/modem was the only option available for the Extreme Plus or Ultimate packages when I upgraded a couple of months ago, and I purchased the unit instead of renting it.   Is there a standalone modem option now?   Too late to help me, but it would be good to know for future recommendations/options.

Re: SMC Networks Modem/Router

skutflut
I Plan to Stick Around

Network 4 might be a neighbour's router which they have forgotten to secure. 

 

 

Re: SMC Networks Modem/Router

skutflut
I Plan to Stick Around
RogersPaul,

Pray tell, is Rogers now offering a standalone DOCSIS 3 modem? There have been many posts in this forum requesting just such a beast, and your comment StefanJ implies that there is a new choice available that nobody knows about. Please enlighten us!!!

Re: SMC Networks Modem/Router

Hi skutflut and StefanJ,

At this time, Rogers only offers the SMC D3GN gateway for Extreme (15Mbps service), Extreme Plus (25Mbps) and Ultimate (50Mbps).

Re: RogersPaul's message, I'm assuming that he may have been referring to switching to a standard DOCSIS 2 modem for use with an Ultra Lite, Lite or Express connection. There wouldn't be much of a point to using the D3 gateway if you wanted to use your own router on a lower tiered service.

Hope this clears things up.

Re: SMC Networks Modem/Router

I have no idea if rogers offers/offered any Docsis 3 modem, all I know is I had that stupid SMC thingy combined modem and wireless router, and it was giving me so many problems, i replaced it with the regular modem only and used my own wireles router and ever since then i have had no issues

hope this helps


Re: SMC Networks Modem/Router

skutflut
I Plan to Stick Around

Rogersreggie,

 

I think part of the confusion here is that Rogerspaul is not a Rogers employee, which is what I gathered from reading his response just under yours.  I also not that your message does not contain the "I am a Rogers employee"  disclaimer.  

 

As you know,  there has been much discussion in these forums about the LACK of a DOCSIS3 stand alone modem in the Rogers equipment lineup. 

 

Many of us have networks all set up on our own routers already and have no desire to scrap the current setup that works well in order to use the SMC device which by many accounts,  has rather poor performance. 

 

Your reply confirms that I still cannot upgrade my service tier and bandwidth allowance because Rogers is not offering a piece of hardware acceptable to me and my current configuration.

 

Let us know when that changes.  I will be glad to upgrade,  but only if it makes technical sense for me, not for Rogers.

Re: SMC Networks Modem/Router

SimplePanda
I Plan to Stick Around
I'd like to add another voice asking that Rogers PLEASE offer a standalone DOCSIS 3.0 modem, such as the Motorola 6120. The SMC device is very much a compromise solution for those of us with our own existing setups.

I was previously able to use the D3GN with tge commercial gateway functions disabled (ie, as a standalone modem) but the recent 1.4.0.42-RRR firmware update has rendered it almost unusable at times in this regard (poor performance, high latency - this is somewhat well documented at dslreports.com).

I have a feeling this is only the case because so few people are using this device as a bridging modem, and as such Rogers didn't thoroughly test it in this capacity. Conversely, I'd assume a standalone device would be tested properly as just that.

Please Rogers - provide your customers with what they want... actual choice in hardware for all tiers of service.

Re: SMC Networks Modem/Router

RogersErin
Community Manager (Retired)
Community Manager (Retired)

@skutflut

 

Thanks for your comments. RogersReggie is a Rogers moderator, you can view his status on the top left hand side of his profile. This is why he doesn't have an employee signature on the bottom of his posts.

 

 

 

 

Re: SMC Networks Modem/Router

Salinger
I Plan to Stick Around

I too am not at all impressed with the SMC modem/router/garbage combo unit.

 

I'm just about ready to downgrade and go back to Express.  It was actually giving me far better speeds than the much more expensive Extreme Plus I have now.

Re: SMC Networks Modem/Router

skutflut
I Plan to Stick Around

@RogersErin

 

Please note: 

 

My reply to Rogersreggie refered not to HIS status as a Rogers employee,   but to Rogerspaul's previous post.  

 

Rogerspaul is using the "Rogers"  prefix on his nickname  but apparantly is NOT a rogers employee,  or if he is,  then he is an unhappy employee.    His post created a bit of confusion for me  as he appeared to be a rogers employee making a comment suggesting that people purchase the "standalond"  option DOCSIS3 modem.  

 

I am now assuming, based on his second clarification reply,  that he  purchased a DOCSIS2 modem as the only option to get rid of the SMC combo unit and get back to a reasonably reliable service. 

 

I did notice Reggie shows moderator status.  I suggest that the all moderators and contributors  add a Rogers Employee tag to their signatures to avoid confusion. 

 

There does not seem to be any prohibition against users prefixing their nick with Rogers,  so I can see this coming up in future.   While the signature is not foolproof security,  I think it would be a benefit as most people would not falsely claim to be a Rogers employee,  even if their nick  implied that they were.

 

Skutflut

 

I am NOT a Rogers employee

Re: SMC Networks Modem/Router

is it coming out for rogers this motorola modem that your talking about?

Re: SMC Networks Modem/Router

skutflut
I Plan to Stick Around
That is the question.... It needs to happen, but it has not happened yet.

Re: SMC Networks Modem/Router

because i,m hving problems with the SMC modem speeds are **bleep** and lag when playing on xbox live, ports are open. with the motorola never issues with express,

Re: SMC Networks Modem/Router

@skutflut, @lethalsniper, @Salinger,

Thank you for your feedback. We understand that you would like to have the option for a standalone DOCSIS 3 modem for the higher service tiers. At this time, we have no announcements to make, however, for all the latest Rogers news, you can feel free to check the Rogers RedBoard @ http://redboard.rogers.com.

Since the OP has marked this thread as solved, it will be locked from further discussion.
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