We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and streaming experience on the Rogers network.
Capturing this info will allow us to continue to hone in further on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to; dropped frames, stutter, increased latency and intermittency etc.
If you are experiencing any of the above when gaming or streaming, please confirm the following FIRST!
All services work fine outside of streaming/gaming.
Your modem’s RF levels are within spec.
Issues must be present with a wired connection to the modem. NO connected 3rd party equipment.
***If you do not meet the above requirements, we will not capture your input.***