I am paying for my device and plan and protection plan. My phone has lost in a bus while travelling and likewize denied to provide another device stating that they cant see the activation of my number or that device. No option of escalations have been left and they put a comment that they dont want any more escalations on this. TOLD ME TO CONTACT ROGERS. I contacted Rogers and said they are unable to do anything. After so many requests, the operator escalated to rogers manager. Rogers Manager from device protection called me, told me he will gonna call me back in 2 days and 8 days already passed with mo update. Both of them are blaming each other with no solution for the costumer.
Now i dont have my device for which i am atill paying the fees, insurance and roger plan.
