Samsung Galaxy S10, S10+ and S10e Reservation / Questions

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I'm a Trusted Advisor
Posts: 32,015

Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

I Plan to Stick Around
Posts: 187

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Pre-orders have been open for some time around the world. Nothing new with Canadian carriers. We always lag behind in terms of new device offerings. I suspect we will get it in time.. they just skip the hype.. which in my mind is a mistake.. the hype is part of the experience of getting a new phone/toy... Just saying it's not that hard to make die hard fans happy.. I gave this feedback of the OOP at Rogers.. I guess there is not much appetite to increase customer engagement

Any idea on prices? I suspect it will be higher the 1300$ for note 9.. which in itself ludicrous given the incremental improvements vs s10

I Plan to Stick Around
Posts: 187

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

S10 plus in white #1 in line :)))))))))

I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Any preorder bonuses?
Telus is giving the new Galaxy buds for preordering
I Plan to Stick Around
Posts: 75

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Thanks Meowmix.

I Plan to Stick Around
Posts: 284

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Position 13 for S10+ White Ship to store. I did the pre-pay and ship to home for the Pixel 3 and it was brutal so I will stick to the traditional ship to store. It is not perfect either I know lol
I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

I'm position 5 on the ceramic s10+ but if Rogers is not going to do pre order bonus on the buds I'll be moving to Telus they have incentives to switch for me right now
I Plan to Stick Around
Posts: 75

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Oh man I forgot about that. I picked the shipped to home on this one, I messed up.
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Hey guys!.

As for the pre order bonus, I haven't seen or heard anything other then the $300 trade in bonus you get if you trade in a eligible phone for the trade in ( only for the store pick ups, not orders online for ship to home).
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Hello @tierackk

Launch date for the phones are March 8th as per the information I have.