When I was with Shaw Mobile up until yesterday when I converted to Rogers, Shaw allowed me to change the length of time my cell phone rang before the voicemail answered. The standard length of time was 20 seconds, but I was able to change that to be ...
I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...
I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
HiCan someone from Rogers look into my case?
I recently signed up with Rogers TV, Internet, and home phone also cell phone. When I called the Rogers number after sitting on hold for half an hour, I was informed I needed to call Shaw as they were not quite connected yet. When I finally did get t...
since this "merger" my internet has become very poor, 30 sec - 2 min service cutouts every 20 -> 30 min. its not a hardware issue in my home.. its a Rogers/Shaw infrastructure issue. Why am i paying these prices for this quality service. ***Edit...
I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...
On Shaw support for years we have always had an estimate of wait time. When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?
My wife and I have been loyal Shaw (now Rogers) customers for many years, getting our cable, internet, and cell phone service all bundled through them, and we’ve never had any complaints…until now.My wife needs to get a new phone, but was told that i...
I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...
Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...
"I am extremely disappointed and frustrated with Rogers' handling of my phone migration from Shaw. Without any consideration for my situation, Rogers disconnected my phone before I even received the SIM card. I had to wait four days to receive the ca...
Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...
A forced migration with that involves a temporary number, a hardcopy SIM mailout with no tracking, and total breakdown of cell service during the process.Worse - I'm overseas. The customer 'service' team member I engaged with blamed me for not thinki...
I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...
Spent the morning talking to many agents both Shaw and Rogers. No one seems to have a answer to this. As our cel accounts are being transferred (new sim cards on their way) over as I text...why hasn't anyone address this yet? **Labels Added**
Due to some reason, I need to port out one of the phone numbers in my account to other provider, since it shows "Not Available" status in the Rogers system, the number can not be ported out to other provider. Seems like the number is held in hostage ...
Just migrated from Shaw to Rogers on June 9th and recieved my first bill. $616 for 5 lines. LOL.I paid $70 with Shaw...3 lines were 3GB @$15 and 2 Lines were the $0 plan with the $10 by the Gig optionsYou think something is wrong Rogers? **Labels A...
I was told i had to migrate from Shaw to Rogers, and that ill keep the exact same type of contract and price : 4GB data along with basic phone use. My first bill went from $15 to $70! what a surprise... I have been passed around, interestingly been ...
I have spent more than 3 hours in total on the phone with Rogers techs to try to move 3 plans from Shaw to Rogers. The people I have spoken to are all lovely, but they are all new which is perhaps why I have had nothing but problems. The first person...