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Resolved! Returning an open headset

I got a new plan with Rogers today which came with a $125 credit towards an accessory. I purchased a headset, but I'm having second thoughts about the plan/accessory.    Is there a likelihood that the Rogers store I purchased from would take back an ...

dindin1 by I've been around
  • 622 Views
  • 1 replies
  • 0 likes

Upgrading from Ignite SmartStream to Ignite TV

Hi there     Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all>   Thanks    ...

phantom1976 by I've been here awhile
  • 888 Views
  • 1 replies
  • 0 likes

Legacy Digital TV Plans, Internet Packages

I'm still on the legacy digital TV and looking for a price list including what channels and theme packs are available. Don't see anything on Rogers.com just Ignite and the Basic Plan.  Other than seeing a charge on my bill, there's no way of knowing....

Sailorman by I plan to stick around
  • 2873 Views
  • 3 replies
  • 0 likes

Rogers door-to-door Smart Home Monitoring sales

Hi everyone,I just want to verify whether the Rogers door-to-door sales person is legit. I am in Oshawa and I had this guy come to my house last week with a Roger's name tag and a seemingly Rogers issues iPad. He said he's from Rogers and offered me ...

Submitting a Claim for Internet Expenses on Bundled Services

We have just switched over to Rogers Ignite Bundled Services and the first bill has come in.  I have to submit the bill to claim my internet expenses.  With the bundled services I don't know how much the internet is and my company willo not accept th...

Jvisosky by I've been around
  • 2801 Views
  • 5 replies
  • 0 likes

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've been here awhile
  • 32301 Views
  • 72 replies
  • 1 likes

Credit

I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

How do I get in touch with someone from the Fraud Department?

I  recently made an address change in the wireless account profile. Then place an order of new phone.  Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...

ResUC by I've been around
  • 7877 Views
  • 1 replies
  • 0 likes

Resolved! Mixup Returning a Digital TV Box

Hi, I'm in a bit of an odd situation. I've been renting two digital TV boxes, one is a 4K that comes with my package, and one is an additionally paid-for 3.0. I was under the impression that the 4K's sn was ABC and the 3.0's sn was XYZ (both are the ...

ChaeFam by I'm here a lot
  • 1934 Views
  • 2 replies
  • 0 likes

Peachtree TV

Rogers  Please bring back this channel. Peachtree is a great choice for those that love sitcoms. Where else can I watch "last man standing      *Edited Labels*

AskDavid by I've been around
  • 3058 Views
  • 6 replies
  • 0 likes

Resolved! iPad Pro 12.9

I know that Rogers recently added the iPad Pro 11 in their tablets offered. However, is there a chance the 12.9 is going to be added? I know most of the tablets offered are under the 11 inch range, so it might never actually be added. But I'd really ...

mathurkush by I've been here awhile
  • 7207 Views
  • 10 replies
  • 0 likes

Returning a device and cannot pay anymore

Hi, we are paying $269.70 on two iPhone 12’sCan I return the phones back and stop the services completely? Also, we are unable to pay anymore. What happens then?     **Labels Added**

Marjorie12 by I've been here awhile
  • 7797 Views
  • 9 replies
  • 0 likes

Rogers texting wrong names in promotional texts

I have multiple numbers on one account with Rogers.  Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account.  Is anyone else who...

kellyserge by I've been here awhile
  • 880 Views
  • 2 replies
  • 0 likes

Service Availability at New Home

Good Morning    Today, I write to you to express our deepest dissatisfaction and disappointment with Rogers customer service. We have all of our services with Rogers through my wife. We are at a point in which we cannot even comprehend how your compa...

AEC1 by I've been around
  • 2539 Views
  • 2 replies
  • 0 likes

Final Balance & Payment After Cancelling

My billing cycle starts every 4th of the month - i canceled my services on the 8th of September. I did not pay the full amount as i heard a lot of issues about the refund.   How can i pay the pro-rated amount.?? I've been calling CSR almost everyday,...

joray by I've been here awhile
  • 2068 Views
  • 2 replies
  • 0 likes

Overbilled.

I cancelled my services before my packaged ended so I wouldn't be charged the full price, and I switched over to a new ignite package. My last bill on my old package was basically $30.00 more. I contacted Rogers and was told that even though I cancel...

warped77 by I plan to stick around
  • 886 Views
  • 1 replies
  • 0 likes

Downgrade Plan

Hi my name is shaminder I have been with Rogers for 7 years but I they r not able to downgrade my plan with new phone note 20 my wife is addition line she got note20 and cheaper plan but I am not allowed to do so plz help     ***Edited Labels***

Sunny20 by I've been around
  • 2622 Views
  • 2 replies
  • 0 likes

Resolved! Promotions for Ignite TV Bundles

Does anyone know if the Ignite bundles ever go "on sale"?  My daughter has Ignite tv and internet, and she has a fantastic price.  I'd like to have my internet and tv both under one banner, but currently it's cheaper to keep them where they are.     ...

slb260 by I plan to stick around
  • 6702 Views
  • 8 replies
  • 0 likes