Rogers Community

EtaCarinae · 05-13-2021

Edit: Since this keeps getting hidden when I edit to add information I am reposting it.Original:Um, my internet stopped working tonight.So, I did the classic modem reboot. But now my modem has a new IP address for the first time in, I think, ever? I ...

EtaCarinae · 04-02-2021

Hello,I have the newest ignite modem, I think it’s XB7 or whatever. By technicolor.After significant troubleshooting the past few days I was able to connect. The modem Rogers Network status page shows that there is a connection and has an IPv4 and IP...

EtaCarinae · 03-31-2021

Hello, Modulation: UNSUPPORTED (cannot acquire downstream channel lock): I signed my parents up for Rogers 1Gb internet yesterday. The modem arrived today. But it can’t acquire a downstream channel lock. When I login to it and view the Rogers Netwo...

EtaCarinae · 04-20-2021

HiMy gigabit internet is, every single time I run the test either on Rogers’ Speedtest site or Ookla’s, giving me exactly 0.12Mbps download and 0.19Mbps upload. I have run it fifteen times with identical results in those values. Including after reboo...

EtaCarinae · 04-02-2021

Thanks for your response. I’ll try and get a tech to come and sort it out as soon as possible.And I can’t explain the how of the powered amp in the grey panel on the side of the house, but without “opening” it I pulled back on the side and could see ...

EtaCarinae · 04-02-2021

Hi @Datalink Thanks for your reply. Yes, the Rogers tech support team I was dealing with said that the line coming to my folks’ home from the “green Rogers Cable box” on their front lawn is severely degraded and requires replacing. However, as you s...

EtaCarinae · 04-02-2021

FWIW I wanted to provide an update. In my initial post I put in a few edits after changing cable jacks and running the live coax cable from outside through a powered coax amplifier. I put those updated bonded channel values in an edit above and had s...

EtaCarinae · 03-31-2021

@-G- Thanks, but to be clear: this far, I have only gotten the live wire to work directly connected to the modem. Connecting it to the powered and non-powered splitter as the input seemingly does nothing, other than take away the one line I know is ...

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