Exactly the same boat for me. My service agreement is about to expire. Several weeks ago, I was on hold both on phone and on chat for over 2 hours. Finally got through via chat. Was offered a deal that competes with Bell's offer. Yesterday, Jan 1...
It's INSANE. I am an existing customer who's been trying to get a hold of Rogers tonight since 7pm (and it's currently 9:34pm!!!) This is INSANE! Isn't this a communications company???? I may switch to Bell for this reason alone.
