Rogers Community

I can sympathize with you, the lack of knowledge on systems/services/features by CS agents is appalling for both Rogers & Bell.  But at the end of the day, the service is still live on Bell's network. 

Incorrect, Bell and Telus continue to offer this service.  I have received multiple email to sms notifications this morning.   

I Agree, no point in arguing. But the more customers that are contemplating on leavening, or have left Rogers for Bell (or another provider) has gotten noticed by Rogers. I just completed a Survey from Rogers specifically referencing the email to SMS...

Agreed, but not that simple.  Most systems were designed around this platform.  ADT for example, cannot send direct SMS/text. 

The service was part of the monthly fee, in the past it was a "standalone" charge (add-on) then rolled into the monthly plan.