Equipment already returned
Returned equipment in March, kept getting billed for services!! Talked to Customer Service and was informed all sorted out. Now received an email threatening late fees for not returning said equipment. ***Edited Labels***
Account Support
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Forum Posts
Can't Access TSN Online
tsn.ca Your subscription does not include TSN but i do have it through rogers. This doesnt make sense as my sportsnet.ca works fine! *Added Labels*
Loyalty and Retention issues
It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...
Online order cancelled
So I recently ordered 2 new phones on line through MYROGERS and after 10 days was told that fido had cancelled the orders as apparently orders go there as well as rogers, so now for the same phone they want me to pay more money and not a new phone no...
Absolutely terrible customer service and competitivity in Newfoundland. Cannot believe the rip-off which is Rogers.
I'm 70 years old and paying nearly $200 per month for the most basic cable package (with 5 channels), the most basic internet service (75 mbps) and a landline with nationwide + US calling. Cannot believe how badly we are gouged in NL compared to othe...
Rogers Phone Service
I have a Bundle expiring in the coming weeks and I am in the process of talking to Rogers about what is now available. I have been bounced around and they don't seem to have any idea what they are doing. If they have nothing to offer just let me kn...
Home internet - Monthly Payment Reporting to Credit Bureaus
Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...
Alberta wildfires relief
Any relief for Alberta wildfires? *** Edited Labels ***
Delaying my phone plan
Hello,I recently went on vacation and plan on staying there for long. I've heard that rogers allows you to pause the billing for phone plan for 2 months in a year. Please let me know if this is possible. **Labels Added**
Resolved! How to submit proof of status for retiree for continued corporate discount
I retired last year with an active corporate discount (I worked for a major bank.) I'm told I can continue the discounts if I submit a "pay stub" to Rogers to prove my status, but no on at Rogers can tell me how. I've spent hours on the phone with Ro...
Ignite tv and cable in general
Just curious what the average prices everyone pays for ignite tv and internet . Wondering if I’m getting a good deal or not ***Added Labels***
Rogers REP threats and misleading information
Hey, I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...
Please stock the ignite modems in the Rogers store
Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...
Resolved! Am I Eligible for the Disney+ Promotion?
I just signed up for Rogers last week via a field sales rep. He did not mention anything about free 6 months Disney Plus promo nor did I see it in my order confirmation, is it only available for customers who sign up directly? **Labels Added** ...
Resolved! Why aren't the regional voicemail numbers published within Rogers Support pages?
Hi support team, why aren't the regional voicemail numbers published within Rogers Support pages? i found a list of numbers numbers in post at howardforums.com, through a Google Search. https://www.howardforums.com/showthread.php/913346-Rogers-GS...
Credit for outage
Was without service for over 10 days. Took multiple calls and two techs to come out to finally resolve the problem. Remarked to multiple Rogers agents that I expect a credit on my account. After waiting 100 minutes on a call to trying to get my credi...
New Rogers Customer...
I am a new customer at Rogers and they hooked my services up to everyone in my building for 5.00 dollara bell n Shaw has been trying to get me to sign in since the rest of their bill is in my name for debt collection.
GFlex
So what is meant by "20 GFlex channels"? I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...
Resolved! Modem Delivery Issues
Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...
Ignite TV Bundle - NBC Not Included
Just realized I cant watch the Kentucky Derby for the first time ever. My package doesnt include regular NBC. And I have a flex tv package, 155.00 /month. Why, Why, Why? *Added Labels*
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