I am not sure if it was because I posted here, or because the calls with Rogers Reps where I provided the Canada Post tracking details, or because of the chat I had with this forum moderator, but I just received a message from Rogers Back Office few ...
WHO HAS THE SOLUTION for THIS CASE? Thank you
1. I sent a package using Rogers label (I was forced to do that, even as I offered to go myself to a Rogers store and return the box)
2. Canada Post seems to lost it because there was no update since over...
Rogers announced me that I'll be charged for equipment I sent using Canada Post - Rogers label which seems to be lost by Canada Post as tracking showing the item didn't arrive to Rogers, but wasn't also updated in over 1 month.
Seeing so many issues...