I sent the mail to Roger.cupid but got no response back then. They also told me to tell the bank to send them a fax too but I think it would not be useful as you mentioned. Guess I still have to wait for the next update.
Hi,I am in the same situation. I have been directed to send the proof to Rogers.CUPID@rci.rogers.com. I also contacted with my Bank to work on this issue but after 2 weeks, I still have on respond back from any.
