Rogers Community

hansm0leman · 02-10-2023

I just upgraded to 1.5 Gbps internet, and I am wondering if the modem I have is adequate to give me the full speed. The person who upgraded me said it can get the full speed but I'm not sure that is true. I don't believe the ports on this modem suppo...

hansm0leman · 11-30-2018

Hi all Modem is running firmware 2.0.10.36T6 I am finding that the 2.4 G network just disappears (no longer broadcasting) and my 2.4G devices go offline. During this time the 5G network is fine and devices connected to that work as usual. My nest c...

hansm0leman · 10-14-2018

It's been 5 days sinxe I have had Rogers install and the modem is still running firmware 2.0.10.33T3 Is there a way to force an update or how long does it take to automatically update? ***Added Labels***

hansm0leman · 02-28-2023

@DrMike, I picked a day and timeslot that worked for my zoom schedule. I only had to coordinate with myself since I am the only one working from home.The downtime was minimal; tech performed the modem swap, I configured the wifi network to the old SS...

hansm0leman · 02-28-2023

You have the same mindset as me. If I am paying for 1.5GB then I want at least one device to be getting close to what I am paying for  even if I don't NEED the speed.

hansm0leman · 02-28-2023

As the others said, there is a 2.5 GB port on the XB7. Port 4, it's got an orange line beside it. You should request a modem upgrade.I requested my upgrade online via chat. I told them I was upgraded to 1.5 GB Ignite, but my modem doesn't have any LA...

hansm0leman · 02-21-2023

The tech did do the installation as well. I was hoping I could have just picked the modem up from a Rogers store and swap it myself, but they said a tech had to come complete it. It was fast and straightforward.

hansm0leman · 02-20-2023

I was in the same situation as you about a week ago. Rogers upgraded me to the 1.5GB Ignite but never considered my XB6 modem.I called in and spoke to tech support, who understood my issue; they scheduled a tech to bring me a new modem. I got an XB7....

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