W need to create focus on user friendly communication channels for
Rogers.Of customers have a good aftertaste when dealing with a problem,
they will tell their friends and more customers will appear.Smartphones
are the communication vehicle NOW and f...
Anyone tried the android app SnoopSnitch?If it works, it will list which
security patches Rogers has not provided for your phone.The quick test
indicated I have 6 patches not provided from 2017 alone. It also
indicated I had 30 inconclusive results.W...
With the recent navigator update, when trying to delete a recording
after watching, the response is"not at this time". You need to wait a
while and try again. Why wasn't this tested before releasing the update?
Anyone have a workaround?
Why is there never a phone msg when the system is down?Every time I
call,I spend too much time waiting for a tech to tell me the system is
down and may be back soon.A complete waste of my time!
I have spent quite a while looking and cannot locate the list of tv
channels (sorted by number and by name). Why is this not easily
accessible? As a communication company, it should be easy to navigate
your customer (myRogers) website. ***Edited Labe...
I am informing you of my experience.There are pros and cons to Ignite,
as I have indicated.To me, the bottom line is a better and cheaper
service.Yes, Ignite includes Internet, TV and home phone. All thru one
modem and separate (very small) routers f...
Don't give up yet.If you read some of my posts, you will see opportunity
to get very good speed, good home phone, and very good selection of
channels, and a voice controlled remote...for less than you are paying
more.It is called Ignite 150 and cover...
Tony, this response is annoying me.Rogers needs to implement a CF system
to be used by ALL customers.Divide and conquer is no longer viable.For
Ignite installations, you (Rogers) needs to explicitly define how
customers connect with a resolution.This...
Thx Corey.I have been waiting a while to understand the connection of CF
and tech supp.When not directly associated with an Ignite install, can
the CF moderators communicate this connection directly to the troubled
user when a concern is registered o...
These problems won't go away without Rogers tech analysis.The number of
affected customers may be quite large.Most customers don't know or don't
use the Customer Forum.This forum needs to be a conduit to tech
support.How can we encourage that to happ...
