Rogers Community

And to confirm it sits on a hard cool surface with plenty of circulation . Top is warm to touch but that is it.

It’s an Ignite Wi-fi Gen 2. Just got it this week when Fido shut off their internet service and Rogers waa the pished and only alternative

They know.  They do not have options.  They won't do anything for you. They make it your problem.  If possible hide it in a closet or somewhere and pick up a cheap router like eeros and use it as an extender.