Thank you! It's a brand new remote with what I assume to be new batteries. Everything works but that toggle. I have 2 TVs. Funny thing, the toggle works on my older TV. Doesn't work on my newer "smart" TV. Oh well. thanks very much.
I did everything above, so I suppose I'm in the "out of luck" category. My TV remote doesn't work either. The only way I can get to another input is to disconnect the rogers modem completely. Hopefully rogers can figure something out.