Thank you for your response and for providing an explanation of the alternative method. However, as a customer, I, along with many others, was not aware of all of these methods, policies, and requirements. I had no idea that I couldn't port my number...
You are not alone. I was charged almost $1200 for two S21s that I was trying to return. I consider this is very unfair policy and it is tricking customers into unexpected trouble.Before expiring the contract, I was wondering how to return the devices...
