That's exactly what I think too... it's definitely something wrong with their infrastructure. Thankfully the tech I've been in contact with has been committed to helping us, but he's having trouble finding the issue himself. Because it happens interm...
I've been having the same issues with Rogers Ignite in the Ottawa area since October as well. Almost every day around 2pm, my ping spikes upwards of 600ms for several hours. Been dealing with useless tech's for the past few months until recently, whe...