Ricali, This seems like a common issue as I’ve heard of other people having the same issue as you and my father-in-law. I suspect it is low in their priority list. Hopefully they will get caught up soon so they can fix this issue.
Same for for my 85 year old father-in-law and it feels like no help is available for him. We have tried Rogers multiple help lines but keep getting hang/ups. He lives alone and we are concerned the he will not be able to use 911 in the case of emerg...
