The only email I received was from the most recent rep I spoke to, who sent an email at my request. No one volunteered to do so previously. She said repeatedly that she had "never seen this before": the way my plans (business account) had inexplicab...
Yes, I've had similar problems ever since a plan change on January 8th. Nothing but ridiculous and repeated problems. Talked to 13 or 14 different reps. Told everything would be sorted out in new billing cycle! LOL Now a few days in and reps can...