This is a warning for the incoming wall of text. This has been a long and frustrating saga.
On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans.
I am a member...
Update 6. Finally update. Sorry to anyone who has been following this issue for not responding sooner. I've been busier with work than expected following Winter leave. I ended up accepting Rogers' offer to apply the promo as a lump sum to the next ...
Update 5.0: Passcode was received the following (this) morning and has now been applied to the account. So 2 of the three issues have now been hopefully solved. Conversation/investigation over the promo is still ongoing.
Update 4.0: Issue #1: After both a private and public response from me this issue has been resolved as I requested. The 19 days were credited. Issue #2: I've received instruction on what qualifies for proof of employment. For future reference if a...
Update 3.0: Each # corresponds to the respective issue in the post above. 1. I've now been told that the activation date and billing period don't necessarily have to align with each other.... I can't believe this to be a reasonable response for my s...
Well so far Rogers support here is of no actual help. Honestly, not surprising just disappointing yet again. To any future customers of Rogers good luck. I've had none of it so far dealing with the various support teams.
They clearly did not read...
