I did check after reading your note. The remote in the Den shows 29% even after battery replacement the second TV shows 98%. I wonder if the fix could be as easy as unplugging the box for a few minutes? Always something, eh?
We have two TVs. Each with its own box and remote control. I assume (dangerous, I know) that each remote was paired to its own box when the Rogers guy did the set up. Can a remote be paired to two separate boxes?
I am a newish Ignite user. I was told the other day that it was time to change my batteries. I checked the level. It was 29%. I changed the batteries (alkaline) ... still 29% . Both batteries are fresh and test at 100%. Everything seems to work fine....