Of course, again, can't say thanks enough for all the assistance here. First thing I did after he left was reboot the modem lol IndexLock StatusFrequencySNRPower LevelModulationDownstreamChannel Bonding Value191234567891011121314151617182021222324252...
Both.He identified it as a problem with the power supply that was "bleeding AC into the DC"?He replaced it...so far so good, but I'm going to run the ping test as you had suggested before
Oh you can believe I'll be calling 2-3x during the week to find out if I don't see an improvement.For all we know, it could be some negligent construction work that damaged a line, and they didn't even realize it.Appreciate the help & support!
He didn't provide me with the ticket number, so I also don't know when it will be resolved. But crossing my fingers.I have the Technicolor.Just hopeful this nightmare is resolved sooner rather than later. Wish more neighbours would log their issues
