Are the tvs the same? I had an issue with a tv that had high quality display, but when i choose it, the voice command does not work. Once I go down one level, still great quality, the voice command works perfectly. Not sure why.
Had a similar problem. Changed the video output setting - apparently when its set too high e.g. 4K UHD, the voice command does not work and it has a heavy beep when pressed. As soon as I adjusted, it was resolved. Ignite shuld do something about th...