Thanks for your reply @RogersShaun, but I wasn't really asking any question and indeed message 21 had the info I was seeking, but my feeling towards Rogers was more like the last sentence of message 22...
I’m reading this and it seems the same happened to me. I had my phone in business account since 2013. Visual voicemail always working. Last December I moved it to my personal share everything + and all lines lost visual voicemail. This is really anno...