I'm happy to say that my connection still doesn't have any problems since I removed the splitter. I'm going to unsubscribe from this topic due to the amount of notification e-mails I'm receiving. Thanks for your help @Datalink.
@Datalink, that is the one. I just checked and yes, the modem is connected to the VoIP port. Previously, a splitter was connected to the VoIP port and then to the modem.
It's an antronix mvra 501b. We didn't install it ourselves. My family let Rogers hook up everything: TV, phone, and Internet about 3 years ago. The only thing we touched since was the modem, which we replaced a year ago cause the old one stopped work...
@Datalink, I think I solved the issue. There was a splitter between the modem and the cable amplifier, so I removed the splitter and connected the modem directly to the amplifier. I have no idea what was the other cable in the splitter connected to a...
