As I said before @RogersAsif we never had this issue with the Nexus or the iPhones so it must be the Samsung. We did, however, turn off the VoLTE as suggested by @GibMcFragger and it appears (so far) that the problem has (hopefully) been solved. Than...
Terribly frustrating. Just spent 10 minutes on a call with my husband, him in the house on his cell me on landline at work. Lost him 7 times in one call. So I'm supposed to go spend money on new sim cards to see if that works? Maybe I will check out ...
Hi @RogersNicole. As I said in my OP, my husband went to the Rogers store where we bought the phones and he was told that he needed to talk to Rogers direct. The 'customer service' guy he spoke to on the phone was no help. Here's part of the problem...
Hi @RogersAsif. We get dropped calls regardless of location unfortunately. Sometimes there's noisy interference on the calls too. We don't have a landline at home and we really do rely on our cells.
